Just changed your mind....7 day money back guarantee!

It's very very rare that once a customer takes delivery of an item they decide they dont like it or the colour isn't quite right but we appreciate these things can happen when your buying online. Thats why when you shop with Mosey you get a 7 day no questions asked money back guarantee!

Our 7 day gurantee is fully in line and beyond all retailers legal obligations to customers under the European Directive on distance selling (which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000). The regulations state that our customers have the unconditional right to cancel orders within 7 working days without having to give a reason. Please note: The "7 working days" start from the day you take delivery of the order. Should you wish to return your furniture in accordance with this regulation we will provide a full refund for the purchase price of the goods, however the buyer is always responsible for any carriage costs involved for the return of the items of furniture. We out source the delivery of our furniture to a logisitics company and absorb the initial cost of the delivery into our prices. We will forward your refund within 30 days of us receiving the returned furniture back to us. In order for us to provide a refund, all furniture must be packed in the original packaging and in perfect condition.

Please return goods unused, and in 'AS NEW' condition. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. Please re-package as received in order for us to re-sell the item as brand new. If the carriers unwrap an item please ensure the packaging remains with the customer. Please do not allow carriers or any other party to destroy any packaging as we request the item to be returned with original packaging.

To arrange a Return please email us at sales@moseyonline.co.uk first. We can arrange collection and return of the items at cost price as charged by our logistics partner. This normally ranges from £30-£60 depending on the size and weight of the item and we will advise you of this cost before anything is arranged.

Please do not return items without prior authorisation. The returns authorisation is valid for up to 7 days only from delivery. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

The full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return. For goods received back complete as NEW and unused including all accessories; you will be refunded the full invoice amount less cost of return.

Please take into account before purchasing our furniture that once items are dispatched from our warehouses the costs involved with return will be with the customer (and advised prior to collection), therefore it is essential if canceling an order to let us know immediately to avoid unwanted items being dispatched.

Please note on rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this will rectify itself in a matter of days once the timbers adjust to their new environment and heating conditions, you may also find that simply swapping the drawers will remedy this. However on rare occasions the timber movement may not settle and you may need to sand or shave a small amount from a drawer or door, if so please shave from the bottom of the drawer front or from the side of the door as this will not be noticeable with regards to the look of the furniture. A simple touch of danish oil will then protect any adjustments made. We ask you to bear in mind that you are purchasing natural timber products where slight timber movement in shipping is a slim possibilty. Therefore stiff drawers or doors will not be deemed as faulty or defective.This means you are purchasing our furniture on the understanding that any necessary simple adjustments would be need to be undertaken by the customer at the customers expense. If you do not wish to undertake any adjustments needed and wish to return the item we will of course offer a refund under our full 7 day money back offer.

Please take care to research all the above points further with your local specialist as to avoid any disputes after purchase.